Items in original, unopened packaging, and with tags still attached, may be refunded or exchanged within thirty days of the original purchase date -- EXCLUDING All Clearance Items, Graduation Regalia items and textbook/course material(s).

Refunds can only be given in the method originally used for purchase. If the original method is not available, refunds may be transferred to a store credit account, with the approval of the Store Manager. A valid photo ID must be present for all credit card refunds.

Graduation Regalia Returns

This includes Cap, Gown, Tassel, Tam, Hood, Stole, Cords, Announcements, and all other items relating to Graduation.

These items are ineligible for a return or refund. Items can be exchanged for an equivalent item in a different size or color as long as they are still in original, unopened packaging and unused condition before the Main Commencement Ceremony.

Course Material Returns

This includes, but is not limited to: textbooks, iclickers, access codes, and course readers.

These items, in resalable condition, may be refunded with receipt only within one week from the start of classes for any given course. If a student has dropped a course, items are eligible for a refund until the drop deadline only with proof of drop. Items purchased after this date are final. Online students must have their returns postmarked by the final day of the return date. Shipping fees are to be covered by the student. Cal Student Store is not responsible for any items lost or damaged in transit.

Opened or used computer software, access codes, and ebooks are non-returnable.

Used books and new books in the original packaging can be returned for full purchase price before the return deadline. Any new books returned out of their original packaging or no longer in 'new' condition will be refunded at used book value (subject to manager approval). Any 'new' condition textbook rental returned with a rental sticker will be charged a 30% restocking fee.

Any returns falling outside of the above-stated returns policy are INELIGIBLE for refunds but may be sold back under the book buyback policy (excluding rentals).

Items purchased after this date are final.

Online students must have their returns postmarked by the final day of the return date. Shipping fees are to be covered by the student. Cal Student Store is not responsible for any items lost or damaged in transit.

Open or used computer software and access codes are non-returnable. Used books, and new books in the original packaging, can be returned for full purchase price before the return deadline. Any new books returned out of their original packaging or no longer in 'new' condition will be refunded at used book value (subject to manager approval). Any 'new' condition textbook rental returned with a rental sticker will be charged a 30% restocking fee.

Any returns falling outside of the above-stated returns policy are ineligible for refunds but may be sold back under the book buyback policy.

eBook Returns

Our ebooks are provided via Vitalsource and are subject to their return policy restrictions:

"Standard Return Policy

There are a few important things to keep in mind when returning an eTextbook you purchased from the VitalSource Store. You may request a refund from the VitalSource store provided that the following are true:

You are returning the item within 14 days of the purchase date.

You have not viewed or printed, in total, more than twenty percent (20%) of the VitalSource eTextbook.

You have not viewed or used any included access codes for any online resources that came with your eTextbook purchase.

You have not previously returned the same eTextbook from a prior purchase.

You have not returned 3 or more eTextbooks in the past 90 days across all of your VitalSource Accounts."

Online Return Policy

We are happy to accept returns for any items purchased online through the Cal Student Store, only with a prior return authorization and is within 30 days of purchase.

To obtain a return authorization, please email us at berkeleyorders@studentstore.com.

Online orders purchased for in-store pickup are ineligible for a refund if not claimed by the return deadline.

In order to receive a full refund, purchases must be postmarked by the return deadline. *Gift card purchases are final purchase, all sales final and non-refundable. Please note that the original cost of shipping will not be refunded unless prior authorization has been given.

The item must follow all requirements of in-store returns (see Refund Policy above). The return package must include the original receipt of purchase, all tags, and original packaging, and all items must be in an original, resalable condition.

Return shipping is at the cost of the customer unless it is due to the error of the Cal Student Store and proper authorization has been obtained. Return shipping refund can not exceed our Standard Shipping rate of $7.99. Receipt of return shipping cost must be included to receive a refund.

Address for returns/exchanges (MUST INCLUDE RETURN FORM):

Cal Student Store

2515 1/2 Durant Ave

PO Box 4446

Berkeley, CA 94704