General Merchandise Returns:

Items in original, unopened packaging, and with tags still attached, may be refunded or exchanged within 30 days of the original purchase date. This does NOT include clearance items, gift cards, graduation regalia, or textbooks/course material(s). Please see below for more information regarding those categories.

Refunds can only be given in the method originally used for purchase. If the original method is not available, refunds may be transferred to a store credit account, with the approval of the store manager. A valid photo ID must be present for all credit card refunds.

Gift cards, clearance items, and graduation regalia are all non-refundable.


Graduation Regalia Returns:

This includes Cap, Gown, Tassel, Tam, Hood, Stole, Cords, Announcements, and all other items relating to graduation.

These items are ineligible for a return or refund. Items can be exchanged for an equivalent item in a different size or color as long as they are still in original, unopened packaging and unused condition before the main commencement ceremony.


Course Material Returns:

This includes, but is not limited to: textbooks, iclickers, access codes, and course readers.

These items, in resalable condition, may be refunded with receipt only within one week from the start of classes for any given course. If a student has dropped a course, items are eligible for a refund until the drop deadline only with proof of drop. Items purchased after this date are final. Online students must have their returns postmarked by the final day of the return date. Shipping fees are to be covered by the student. Cal Student Store is not responsible for any items lost or damaged in transit.

Opened or used computer software, access codes, and ebooks are non-returnable.

Used books and new books in the original packaging can be returned for full purchase price before the return deadline. Any new books returned out of their original packaging or no longer in 'new' condition will be refunded at used book value (subject to manager approval). Any 'new' condition textbook rental returned with a rental sticker will be charged a 30% restocking fee.

Any returns falling outside of the above-stated returns policy are INELIGIBLE for refunds but may be sold back under the book buyback policy (excluding rentals).

Items purchased after this date are final.

Online students must have their returns postmarked by the final day of the return date. Shipping fees are to be covered by the student. Cal Student Store is not responsible for any items lost or damaged in transit.

Open or used computer software and access codes are non-returnable. Used books, and new books in the original packaging, can be returned for full purchase price before the return deadline. Any new books returned out of their original packaging or no longer in 'new' condition will be refunded at used book value (subject to manager approval). Any 'new' condition textbook rental returned with a rental sticker will be charged a 30% restocking fee.

Any returns falling outside of the above-stated returns policy are ineligible for refunds but may be sold back under the book buyback policy.


eBook Returns:

Our ebooks are provided via Vitalsource and are subject to their return policy restrictions:

"Standard Return Policy

There are a few important things to keep in mind when returning an eTextbook you purchased from the VitalSource Store. You may request a refund from the VitalSource store provided that the following are true:

You are returning the item within 14 days of the purchase date.

You have not viewed or printed, in total, more than twenty percent (20%) of the VitalSource eTextbook.

You have not viewed or used any included access codes for any online resources that came with your eTextbook purchase.

You have not previously returned the same eTextbook from a prior purchase.

You have not returned 3 or more eTextbooks in the past 90 days across all of your VitalSource Accounts."


Online Returns:

To obtain a return authorization, please email us at berkeleyorders@studentstore.com. Mailed returns may not be processed if the authorization sheet is not included in the package, as we may not be able to locate your order in our system without the information provided on the authorization form.

Online orders purchased for in-store pickup are ineligible for a refund if not claimed by the return deadline.

In order to receive a full refund, mailed returns must be postmarked by the return deadline.

The item must follow all requirements of in-store returns (see Refund Policy above). The return package must include the original receipt of purchase, all tags, and original packaging, and all items must be in their original, resalable condition.

Return shipping is at the cost of the customer unless it is due to the error of the Cal Student Store and proper authorization has been obtained.

 

Address for returns/exchanges (MUST INCLUDE RETURN FORM):

Cal Student Store

2515 1/2 Durant Ave

PO Box 4446

Berkeley, CA 94704

LOCATION

Cal Student Store
2495 Bancroft Way
Berkeley, CA 94720
(510) 229-4703
berkeley@studentstore.com

HOURS

Store Hours:
Mon - Fri 9-6
Sat 10-6
Sun 11-5

General / Textbook Questions: berkeley@studentstore.com

Web Order Questions: berkeleyorders@studentstore.com

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